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LET’S TALK

What Data is Google Analytics Goals Unable to Track?

Written by: 

Sumi Rauf

Fact Checked By:  

Siddharth Jain

Published: 

07/09/2024

Last Updated: 

16/06/2025

Google Analytics is a powerful tool, but like any analytics platform, it has its limitations. While it excels at providing insights into user behavior and website performance, understanding what data is google analytics goals unable to track is crucial for maximizing its utility. This article explores those limitations, highlighting areas where Google Analytics falls short and offering solutions to bridge the gaps.

Table of Contents

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  • The Scope of Google Analytics Goals
  • Data Types Google Analytics Goals Can’t Track
    • Personally Identifiable Information (PII)
    • Offline Interactions
    • Cross-Device Tracking Without Setup
    • Advanced Metrics Without E-commerce or Event Tracking
  • Common Misconceptions About Google Analytics Goals
  • Tools to Complement Google Analytics
    • Google Tag Manager
    • CRM Systems
    • Shopify Maintenance Services
  • Importance of Accurate Goal Setting
  • Bridging the Gaps in Data Tracking
    • Use Custom Dashboards
    • Conduct Regular Audits
    • Partner with Experts
  • The Role of Analytics in Modern Web Development
  • Conclusion: Enhancing Your Analytics Strategy
  • FAQ’s

The Scope of Google Analytics Goals

Google Analytics goals are flexible for tracking user-specific actions toward a particular event that signals either engagement or conversion on a web page. Any action, such as the completion of a transaction, form submission, and specific page view times, can cover a Google Analytics goal. Setting up these goals indicates how successful a website is converting and fulfilling its business objectives. But, what data is google analytics goals unable to track may hinder getting a complete view. For example, it does not track offline, personal data or complex user behavior across several devices without additional setup. Businesses can adopt website maintenance services for better goal configurations or integrations and modern tracking methodologies to maximize accurateness of tracking.

Data Types Google Analytics Goals Can’t Track

Personally Identifiable Information (PII)

Google Analytics does not allow users to collect personally identifiable information about an individual, such as names, email addresses, and phone numbers. Such measures are in place to ensure that user privacy is preserved. What data is Google Analytics goals unable to track? this means that the Google Analytics goals data is limited in the depth of that which you can track. Specific data that could more comfortably have their collection from other providers, including their very detailed customer information, is inaccessible through the goals of Google Analytics. A business that desires deep insights could integrate with a CRM system to avail data that goes beyond the catchment area of Google Analytics. If you’re working on SEO for shopify bradford, integrating Google Analytics data with CRM data could give a lot more value into customer targeting and retention.

Also Read: Add The Google Analytics Code To Your Canva Website

Offline Interactions

Google Analytics can’t track offline events, like:

  • In-store purchases
  • Phone inquiries
  • Face-to-face meetings

While e-commerce and contact forms are trackable, offline data requires manual input or integration with other systems like point-of-sale (POS) software.

Cross-Device Tracking Without Setup

Google Analytics struggles with tracking users across multiple devices unless cross-device tracking is enabled. Without it, you risk underestimating the impact of multi-device journeys on conversions.

Advanced Metrics Without E-commerce or Event Tracking

Revenue, ROI, and other advanced metrics are not automatically trackable. Businesses need to set up enhanced e-commerce tracking or use tools like google tag management consulting services to fill this gap.

Common Misconceptions About Google Analytics Goals

Some users assume Google Analytics can automatically provide insights into:

  • Competitor performance
  • Detailed marketing costs
  • User sentiment analysis

These require external tools or manual analysis. For example, using Google Analytics consulting services can help tailor the platform to meet advanced analytics needs.

Tools to Complement Google Analytics

Google Tag Manager

For enhanced tracking capabilities, google tag management consulting services streamline the process, allowing for better event tracking and data collection without extensive code changes.

CRM Systems

Integrating a CRM helps track offline interactions and manage personalized user data, complementing Google Analytics goals.

Shopify Maintenance Services

For e-commerce businesses, pairing Google Analytics with shopify maintenance services enhances performance tracking, providing deeper insights into user behavior and sales trends.

Importance of Accurate Goal Setting

Accurate goal setting ensures that the data collected aligns with your business objectives. If you’re considering a website overhaul, website redesign agency can help improve goal tracking by optimizing the user experience and ensuring compatibility with the latest analytics tools.

Also Read: What is Cross Network in Google Analytics

Bridging the Gaps in Data Tracking

This means integrating Google Analytics with the CRM systems to track and store very personalized information such as contact details and sales history. Cross-device tracking, through Google Signals, is another helpful feature for understanding a user’s behavior on multiple devices. Enhanced Ecommerce can help you track detailed shopping behaviors, for example, cart abandonment. Above all, actions like plays of video or downloads may be at least partly tracked using Google Tag Manager. Custom reports allow businesses to merge information through other non-Google Analytics sources for a fuller picture and for filling in blanks for untracked data. To compensate for what data is Google Analytics goals unable to track, businesses can use several strategies:

Use Custom Dashboards

Custom dashboards allow you to combine data from multiple sources, providing a more comprehensive view of your performance metrics.

Conduct Regular Audits

A google analytics audit checklist helps ensure your tracking setup is efficient and captures as much data as possible within the platform’s constraints.

Partner with Experts

Working with a B2B web design agency or leveraging responsive website development services can ensure that your site is optimized for tracking and conversion.

The Role of Analytics in Modern Web Development

Analytics play a pivotal role in web development, guiding decisions around design and functionality. Whether you’re building a new site or updating an existing one, understanding the average cost of website design for small business can help you budget for analytics integration.

Additionally, businesses opting for platforms like WordPress should consider WordPress development services to optimize tracking and performance.

Conclusion: Enhancing Your Analytics Strategy

Google Analytics is a really effective tool, but you really need to know what data is Google Analytics goals unable to track so that your business can use data analysis. For user interactions-they can track form submissions, purchases, or how long a user stays on a page: Google Analytics can do all that. But what it cannot do is track Personally Identifiable Information such as names or email addresses, which means it cannot provide highly personalized insights. It also has difficulty tracking offline behavior and customer journeys through different devices-these are critical for many businesses.

It can be supplemented with other tools, like CRMs, or utilize Google Signals for cross-device tracking, just to name some possible approaches. The finer details of data and insights that Google Analytics only might not collect by complementing it with Google Tag Manager, Enhanced Ecommerce tracking, and advanced reporting could be captured by the businesses. To ensure businesses get the most out of their analytics strategy, conducting regular audits and setting clearly defined goals is essential. This holistic approach empowers companies to gain deeper insights into customer behavior, enhance user experience, and make data-driven decisions that fuel growth. By combining tools like Google Analytics with other advanced platforms, businesses can avoid overlooking valuable data. Whether you’re leveraging LinkedIn marketing services to boost B2B engagement or partnering with a travel website development services to improve digital performance, a well-informed analytics strategy is key to long-term success.

Also Read: How to Delete An Account On Google Analytics

FAQ’s

What data is Google Analytics goals unable to track?

By Google Analytics goals, tracking user activities like purchases or form submissions can be done, but it has limitations. It cannot track personally identifiable information (such as names and email addresses) owing to privacy policies. Additionally, it has limitations regarding offline behavior tracking while attempting to track the cross-device activity of users without setups. Specific actions such as plays of videos and downloads of files can also not be directly tracked by Google Analytics but require configuration with custom events. Hence companies have additional tools such as CRM systems or advanced tracking setups like Google Tag Manager.

What cannot be tracked in Google Analytics?

Google Analytics cannot affiliate Personal Identifiers Information like Names, Phone Numbers, Email addresses per privacy preservation regulations. It also has a very hard time understanding and remembering offline communications such as purchases made in-store or through telephony as well as movement of people from device to device without some special arrangement. There is also comprehensive coverage that involves Google Analytics’ inability to record any events that take place on any sites not owned by them unless it has a complete proper arrangement for external integrations. Some complex user activities such as watching a video or downloading a file require additional event-tracking set-up using Google Tag Manager or customized setups for tracking purposes. In addition to this, it forbids the tracking of such sensitive data unless explicit user consent is given.

Sumi Rauf

Sumi Rauf is a seasoned digital marketing expert and the creative mind behind Digitalocus. With years of experience in SEO, analytics, and content strategy, Sumi specializes in helping businesses grow through innovative and data-driven solutions. Passionate about staying ahead of industry trends, Sumi is dedicated to delivering results that matter. When not optimizing digital campaigns, Sumi enjoys sharing insights on the latest developments in digital marketing.

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